Need help?

Our dedicated team is here to assist you! Select a category to check out some of the frequently asked questions below.

General

Igloo

Penguin

Snowball

My play page is blank! How do I fix it?
How do I become a moderator?
If current staff members notice users who show the potential of being a successful moderator, they may be recommended for a moderator position.

You can apply for moderator as well, which can be done by logging into the account panel and sending a support ticket under "Moderator Application". Please note that applications are not replied to unless accepted. Old applications may also be referred to when moderators are needed, so if you weren't accepted initially you may still have a chance.
How do I get credits?
You can earn credits by playing any single or multiplayer game, or by playing on the Hide & Seek or Snowball servers. Credits will also be earned passively for everyone at a set rate per minute.
Will we have to pay for anything?
Nope! Everything on Penguin Oasis is free.
I think I've been hacked! What do I do?
If you think someone besides you has access to your account, you should change your password immediately in the manager. If the person on your account has changed your password, you can reset your password via the manager by going to the manager login page and clicking 'Forgot Password?' above the submit button, or by clicking here. If you have your Kik account connected, you can go to Kik, start a chat with the Penguin Oasis bot, and request a password reset. If you require further assistance, feel free to send in a ticket from another account.

Also, remember to never give out your password to anyone, even a friend.
How do I add different igloos?
To add igloos that are not available in the catalog, you can use the !UI command. The command is !UI [id], so the command !UI 1 will add the default igloo.
Click here to read more about commands.
Can I change my Igloo Bot?
You can alter your Igloo Bot's nickname and appearance by clicking on its penguin while in your igloo. From there you can enter clothing item IDs, edit the nickname, and change its color using a color code. You can find color codes here, and clothing item IDs here.
How do I delete my puffles?
While in your igloo, click on the puffle you would like to delete and open its inventory. Click the button to remove it from your igloo.
How do I remove players from my igloo?
If you do not want a player in your igloo anymore, you can either kick or ban them. While in your igloo, open the Igloo Settings () and click on the Players button () on the bottom of the settings panel. From there, locate the player you wish to remove on the list and click either the Kick or Ban button to proceed.
How do I lock/unlock my igloo?
You can toggle your igloo's locked status by opening the Igloo Settings () and checking Display my igloo on the map. To read more about Igloo Settings, click here.
How do I make my bot move or send messages?
While in your igloo, open the NPC Creator () to create a script for your Igloo Bot. You can make your bot send messages, move to a certain position, and more. Once you have created your script, be sure to save it by clicking the Publish button.
My igloo won't load!
If your igloo will not load, you can try removing your flooring with the following command: !UF 0. If that does not fix the issue, please open a support ticket so that our team can help you.
How do I change my status?
You can change your status by opening your playercard and editing the text below your penguin.
How do I create a custom background?
Creating a custom background can be done by purchasing the Background Creator item from the credit store. Once you have purchased the Background Creator item, please log off of the game before attempting to upload a new background so that your account can update.
https://penguinoasis.com/account/background-creator

Be sure your image follows the guidelines below before uploading, otherwise your account may be permanently terminated:
  • The image must be 210px x 210px
  • The image filesize must be under 300kb
  • Your image must not contain anything inappropriate or offensive
  • Your image must not contain false badges to pretend to be a team member
  • How do I access the credit store?
    The credit store can be accessed while you are logged into the game by clicking the shopping cart icon () on the top of the page.
    How do I create a custom emoji?
    You can create a custom emoji using our Emoji Creator. You can find the Emoji Creator by opening the Emote Menu, clicking the black arrow on the top-right corner of the menu, and then clicking the pencil icon. From there you can click the + button to create a new emoji. You can create up to 9 custom emojis.
    How do I create a custom penguin skin?
    Creating a custom skin can be done by purchasing the Custom Skin Creator item from the credit store. Once you have purchased the Custom Skin Creator item, please log off of the game before attempting to upload a new custom skin so that your account can update.
    https://penguinoasis.com/account/skin-creator

    Be sure your image follows the guidelines below before uploading, otherwise your account may be permanently terminated:
  • The image must be 210px x 210px
  • The image filesize must be under 300kb
  • Your image must not contain anything inappropriate or offensive
  • Your image must not contain false badges to pretend to be a team member
  • Can I add every item?
    You can add all available items in the game by using the command !ADDALL. If you wish to undo this and go back to your previous inventory, simply say !ADDALL again.
    What is Snowball?
    Snowball is a game mode on Penguin Oasis that is based off of the Snowball server game we once had. You can use a variety of different colored snowballs ("ammo") to attack other players and earn credits. The Snowball game is located in the Ski Village or on your map.
    How do I get ammo?
    You can get ammo by purchasing it in the credit store. You can also purchase additional perks such as a health increase, transparency, and size decrease.
    My score is negative. Will credits be deducted from my account?
    Credits will not be deducted from your account for a negative score. Even if your score is negative, your credits will not be updated unless you earn more credits.
    What are the different types of ammo?
    Each different type of ammo deals a different amount of damage.

  • Gray snowballs (default) - 1 health point
  • White snowballs - 5 health points
  • Yellow snowballs - 10 health points
  • Red snowballs - 15 health points
  • Missiles - 50 health points
  • My clothes are missing!
    When you are in the Snowball rooms, your clothes as well as all other penguin effects are removed so that you cannot use them to help you hide. That way everyone has an equal chance at surviving without the help of costumes and/or effects.
    Why can't I throw snowballs in the main room?
    We have disabled the ability to throw snowballs in the main room so that players do not waste their ammo. Players cannot be killed in the main room.

    Still looking for an answer to your question? Have a suggestion?

    Open a support ticket so that our team can look into a solution for you! Create Ticket