Your Top Questions Answered

Blog / Your Top Questions Answered

Hello everyone,

With the successful launch of Penguin Oasis, we’ve received many comments, questions, and suggestions from you guys! We’ve put together a small question and answer post for you guys to get answers to some of your top questions, as well as information about Penguin Oasis.

  1. Are custom items going to be added?
    • Yes! We plan on adding them in the next day for everyone to add to their inventory.
  2. How can I reset my password?
    • At this time our password reset tool is not yet ready for use. For now, simply create a new account and submit a support ticket asking for a password reset along with the username of your old account. Our team will then verify you own the account and then proceed with the reset.
  3. How securely is my password being stored?
    •  Passwords are hashed before they even reach our servers, so your password is never seen in plaintext. Once the hashed password reaches our server, it’s then hashed again with a stronger algorithm before being stored.
  4. Why is Penguin Oasis back?
    • With the closure of Club Penguin, we wanted to offer a fun alternative for users to play. The community has slowly been shrinking but we see this as a chance to build a whole new community with both old and new users.
  5. How can I purchase credits?
    • Credits can only be earned or given out during contests. Most of the credit store items from previous iterations of Oasis have been made available to everyone at no cost. Everything else can be bought with earned credits.
  6. I found a bug. How do I report it?
    • We just launched in open beta, so we’ll definitely have some bugs. Please report the bug by opening up a support ticket under the “Game Bug” category here:
  7. Are you looking for moderators?
    • Yes, we’re always looking for moderators. You can submit your application by opening a support ticket under the “Moderator Application” category  here: Please include your timezone, previous experience and aliases (if applicable), and why you think you would be a good addition to our team.

We hope this answers some of your biggest questions. If you have anymore questions or suggestions, please comment below or open a support ticket. Please remember that we’re still squashing bugs that are being reported and we hope to have all issues fixed soon. We appreciate everyone’s patience and feedback during this process and ask that you please submit bug reports via support ticket here:

Thank you,
Penguin Oasis Team


  • J
    March 28, 2017, 4:01 am  Reply


    • Zoecox
      May 3, 2017, 6:04 pm

      Is there a member ship and in the clothes shop the is a book with a padlock in it how do you access it?

  • Pnutdoodle
    March 30, 2017, 4:46 pm  Reply


    • Kuebiko
      April 3, 2017, 12:48 am

      go to account, log in and click support then press “create a ticket” and type your question!

  • Robinik
    March 31, 2017, 2:33 am  Reply

    Are you planning on updating the gift store’s catalog to the way it was last time on club penguin any time soon?

    • Zaseth
      April 1, 2017, 10:32 am


    • Michael
      April 6, 2017, 1:34 pm

      Hi Robinik,

      Thanks for that awesome suggestion! We will definitely look into it!

    • Rillianstarfire
      April 9, 2017, 1:48 pm

      I hope they do.

  • Fireboy321
    March 31, 2017, 7:16 pm  Reply


  • Gracekim1
    March 31, 2017, 9:16 pm  Reply

    Hi how do I put a message on my status and turn off the bF/GF button?

    • Kuebiko
      April 3, 2017, 12:50 am

      click yourself and then highlight the text already there and type away. also, there isn’t a way to turn off the marry button (aka the bf/gf button you were referring to)

      hope this helped! 🙂

  • Gracekim1
    March 31, 2017, 9:17 pm  Reply

    Oh and can you add a tutorial section so no one is confused on how the status and game fuctions that are different from CP work please? I’m still confused

  • Ezmoo
    April 1, 2017, 12:49 pm  Reply

    a few questions:
    1. do you plan on adding the music to their respective areas?
    2. do you plan on completing the minigames?
    3. do you plan on adding an option where you can delete all of your coins? (as i’d like to start from scratch and earn everything again)

  • Deadzombiecat79
    April 1, 2017, 1:11 pm  Reply

    how can you get a puffle?

    • Molly
      April 1, 2017, 8:05 pm

      you cant rigt now, they’ll probably add it soon

    • Molly
      April 1, 2017, 8:06 pm

      you can’t right now, they’ll probably add it soon

  • Mike
    April 1, 2017, 3:48 pm  Reply


  • Thiago
    April 1, 2017, 5:50 pm  Reply

    Im hype for the new features!

  • Babygirl1
    April 1, 2017, 11:03 pm  Reply

    my music for my igloo won’t work plz help me!!! thx!

  • Clublion13
    April 2, 2017, 1:20 am  Reply



    • Mercy
      April 4, 2017, 6:31 pm

      Click the cog/Settings button at the bottom right. Enable hide profane messages and you won’t see any more swearing and cussing.

  • Pricklymango
    April 2, 2017, 2:14 am  Reply

    Will you be updating the gift shop catalog soon? I want to see something other then the April 2013 Catalog

  • Nutellabella
    April 4, 2017, 5:20 am  Reply

    every time I transform into a puffle it glitches and It won’t go away unless I revert. can someone help plz?

  • Leopardzz
    April 4, 2017, 2:53 pm  Reply

    May I Become A Mod? I’d Love To Help : )

  • Jadester
    April 8, 2017, 12:49 am  Reply

    YOu need to apply.

    April 8, 2017, 6:26 pm  Reply

    Leopardzz your not gonna get the moderator position by just asking. of course unless they can trust u and they like u xd. otherwise apply by going to this link: . Then answer all of the questions above. (timezone, previous experience? and why you would like to join. I have had to do the same as everybody else has and that is to apply for the mod position.

  • Nanalan69
    April 8, 2017, 11:18 pm  Reply

    Is there a way to change the catalogs to different dates?

  • Lastlegend
    April 9, 2017, 2:18 am  Reply

    hey, so a while back i submitted a Mod application and i still havent heard a word from anyone. Is there a certain time you guys start selecting Mods?

  • Lastlegend
    April 9, 2017, 2:20 am  Reply

    Hey, so a while back i sent in a application to be a Mod, but i haven’t gotten a reply or anything. Is there a certain time you guys start selecting people for mods?

  • Barney05
    April 10, 2017, 5:33 pm  Reply


  • Symphonyxo
    April 12, 2017, 8:05 pm  Reply

    When I started I clicked the old map and all, but I want the new, can I change it?

  • P3rru
    April 16, 2017, 6:23 pm  Reply

    can we Obtain the coffee apron and/or the pizza apron?

    • Kuebiko
      April 29, 2017, 8:40 pm

      yes! just say !ai 262 and !ai 240

  • Yousifplayz
    April 17, 2017, 1:30 pm  Reply

    How can we JOIN THE EPF?

  • Drsabertooth
    April 20, 2017, 5:33 am  Reply

    are you going to make it so players can access the old psa missions

  • Ear1966
    April 21, 2017, 10:18 pm  Reply


  • Ear1966
    April 21, 2017, 10:19 pm  Reply


  • Tyrus123
    April 23, 2017, 10:33 pm  Reply

    question:For that existed the command!Addall

  • Pugsarebae4
    April 24, 2017, 3:58 pm  Reply

    how do i become a secret agent?

  • Crazyjaime15
    April 29, 2017, 1:40 am  Reply

    can I become a EPF agent????

  • Zoella
    April 29, 2017, 5:13 pm  Reply

    My Question:

    1. How do you change your own username?

    • Kuebiko
      April 30, 2017, 3:13 pm

      it’s called nickname change! you can buy it from the credit store for 10,000 credits.

      the credit store is located at the top right of your screen, off game:

  • Kuebiko
    April 29, 2017, 8:42 pm  Reply

    unfortunately as of now, you can’t become an epf agent.

    but if you would like to go to the epf command room, say !jr 323

    • Kuebiko
      May 1, 2017, 4:27 pm

      i thought i replied to crazyjaime15

  • Squish
    April 30, 2017, 3:37 am  Reply

    what are credits used for?

    • Kuebiko
      April 30, 2017, 3:12 pm

      credits are used to buy things from the credit store!

      the credit store is located at the top right of your screen, off game:

  • Aluni
    May 3, 2017, 3:35 am  Reply

    How do I change my penguin’s color to white?

    • Scarlett
      June 11, 2017, 2:54 pm

      Sorry for the late reply, but in order to change your penguins color to white, you can either buy white from the catalog or you can say !up c FFFFFF in the ingame chat, it will change the color to white. Hope this helps!


  • Zoecox
    May 3, 2017, 6:06 pm  Reply

    IS there a membership and in the clothe shop there is a book with a padlock on it how do I access it?

  • Badasschrome
    May 3, 2017, 6:08 pm  Reply

    You should totally add the box dimension.

  • Yeezus
    May 7, 2017, 4:43 pm  Reply

    why is my name in so many peoples status’

  • Merchurie
    May 8, 2017, 1:41 am  Reply

    How do I make my status like if someone clicked on it their name would be in it?

  • Alexxm
    June 6, 2017, 1:20 am  Reply

    How do I find out how many credits I have?

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