Forgot your password? Password Reset has been enabled to recover your account.

Play page is blank / Flash Player is not working

Last updated: May 27, 2019 at 4:00 pm


If your play page is blank, you may need to enable Flash Player. Flash Player is disabled by default on most browsers, and enabling it is quick and easy.

When on the play page, click the "Enable Flash Player" button and your browser will prompt you to enable it. If you are unable to see this button or Flash Player is still not working, please follow the instructions below for your browser to ensure your Flash Player is enabled correctly.

Google Chrome https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html 
Mozilla Firefox https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html 
Microsoft Edge https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html
Internet Explorer (Win 10) https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-ie.html
Internet Explorer https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html
Safari https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

Additionally, please try clearing your cache if the above articles do not help you.

For guides on how to clear your cache, look here and select your browser: http://www.refreshyourcache.com/en/home/

 

Please note Penguin Oasis is playable only on flash-enabled devices such as desktop or laptop computers. If you are using a mobile device, an app such as Puffin would be required to utilize Flash Player.

Tags: general, flash player, play